Privacy Policy

1.Information We Collect

Depending on how you interact with us, we may collect:

Contact information

• Name and business email address.
• Telephone number and company name.
• Enquiry details and information you voluntarily provide.

Business and project information

• Product requirements, technical enquiries, project specifications, and communications.
• Information necessary to prepare quotations, proposals, or service agreements.

Technical information

• IP address, browser type, device information, pages visited, and access timestamps, where collected through hosting, security, or analytics services.
• Cookie and usage information, where applicable.

Please avoid submitting passwords, financial account credentials, sensitive personal information, or confidential technical materials through public website forms.

2.How We Use Your Information

We may use your information to:

• Respond to enquiries and provide quotations.
• Communicate about engineering services, products, and projects.
• Deliver contracted services and provide customer support.
• Improve website performance, security, and user experience.
• Maintain business records and comply with applicable legal obligations.
• Send relevant business updates or marketing communications where permitted.

We will not use personal information for purposes incompatible with the purposes explained to you, except as permitted by applicable law.

3.Legal Basis and Consent

Where required by applicable law, we will obtain valid consent or rely on another legally permitted basis before processing personal information.

Where processing is based on consent, you may withdraw it using the contact details below, subject to applicable law. Withdrawal does not affect processing lawfully carried out before withdrawal.

4.Sharing of Information

We do not sell personal information to third parties.

We may share relevant information with:

• Website hosting, email, analytics, and IT service providers.
• Professional advisers, auditors, and service providers bound by appropriate obligations.
• Customers, suppliers, or project partners when necessary to fulfil an agreed business purpose.
• Government authorities or other parties when required or permitted by law.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

5.Cookies and Analytics

Our website may use essential cookies or similar technologies for security, functionality, and performance. If analytics or other optional tracking technologies are implemented, they may collect usage information according to their respective settings and policies.

You can manage cookies through your browser settings and any consent controls provided on our website. Disabling certain cookies may affect website functionality.

6.Data Storage and Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

Information is retained only for as long as reasonably necessary for the stated purposes, contractual requirements, or applicable legal obligations.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

7.International Data Transfers

Some service providers may process or store information outside India. Where applicable, such transfers will be handled in accordance with relevant Indian legal requirements.

8.Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about personal data we process about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing relies on consent.
• Raise a grievance or privacy-related concern.

To exercise these rights, contact us using the details in Section 11. We may need to verify your identity before acting on a request.

9.Third-Party Websites and Services

Our website may link to third-party websites, platforms, software, or technology providers. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to them.

10.Children's Privacy

Our website and services are primarily intended for businesses, professionals, and other customers. We do not knowingly collect children's personal information unnecessarily. If you believe a child has provided personal information to us, please contact us so we can assess and address the request in accordance with applicable law.

11.Contact and Grievances

For privacy questions, requests, or complaints, contact:

Please include sufficient details to help us identify and respond to your request. We will handle complaints within the timelines required by applicable law.

12.Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technologies, or legal requirements change. The updated policy will be published on this page with a revised effective date.

13.Applicable Law

This Privacy Policy is subject to applicable laws of India, including relevant data protection and information technology laws, as applicable.